Salesforce CRM for Customer service (Service Cloud™)

On this platform, customers may administer and manage customer service in a modern, integral application in real time, as well as apply metrics to the CS performance. Since there is a myriad of customer service channels, Service Cloud ™ gathers them all in one place.

  • Case management

    Centralize all your cases
    in one place     Use cases to distribute and assign people to tasks; follow up and solve customer problems.

  • Contract management and SLA

    Warrant the best service for every customer Customer Service Agents may quickly identify the SLA agreed for every customer.

  • Analysis in Real Time

    Metrics to improve customer satisfaction Metrics of our support service performance and customer service, average response time.

  • Email and calendar

    Create cases automatically based on in-coming e-mails Improve follow-up, problem management and response time.

  • Integración con Twitter y Facebook

    Connected with customers in real time Social networks as new service channels, administered from one place.

  • Chat

    Live Customer Service Your clients can directly contact an agent in real time only using salesforce.

  • Knowledge bases

    Accurate responses For each point of contact with customers with a centralized data base available for each channel.

  • Service Portal

    Many contact options Give your clients a self-service option as an additional service channel.

Prices and Editions

  • Contact Manager

    USD 2* usuario/mes

  • Group

    USD 15* usuario/mes

  • Professional

    USD 65* usuario/mes

  • Enterprise

    USD 125* usuario/mes

  • Unlimited

    USD 250* usuario/mes